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Tilly Gray and Mark Young Look at the “New, New Normal” for Technology & the Future of Work with Canadian Lawyer


Tilly Gray and Mark Young, co-founders of the FourLines division at Cassels, were recently interviewed by Canadian Lawyer for the article “The New, New normal: People, Process and Technology Half-way Between Office and Work-From-Home” on how they are working to make the hybrid model as efficient as possible.

Writes Aidan Macnab: “As the number of double-dosed has crept into the majority, Canadians are reacquainting themselves with crowds, public spaces and – more gradually – offices. But the pendulum will not swing all the way back from remote work to everyday office-attendance and FourLines at Cassels Brock & Blackwell LLP is working to balance operations in the middle.”

Says Mark: “We’re not going to have 100 per cent of the people come back to the office 100 per cent of the time … so how do you adapt the benefits of having people in an office to the reality that not everybody will be there all the time?”

Notes Tilly: “The pandemic’s silver lining was tech-adoption.” This has allowed FourLines to become the “hub within the firm that deals with supporting all of our practice and industry groups in having more efficient, tech-savvy, better process in place…. Always with a view to better client-service delivery.”

Read the full story here.

Learn more about FourLines here.