Stefanie Holland and Peter Wismath are speaking on “Hearing with Purpose: Overcoming Obstacles to a Successful Client Listening Program” at the 2025 LMA Annual Conference taking place in Washington, DC from April 23-25, 2025.
The session will examine three key stakeholder groups that need to “get on board” when launching a program: firm leadership, client lead partners and the operations teams who need to action the feedback and clients who may need persuading when considering whether to participate in the program.
Learn more about the presentation here and the conference here.